Shipping & Store Policies
SHIPPING
Processing Time and Shipping
Each handmade piece is crafted with care, and some take a little longer than others to perfect. Please note that processing time can take between 2-5 days (but usually on the shorter end). Most orders are ready to ship in 24-48hrs.
Domestic orders (U.S. orders) typically take 5-10 business days to arrive once shipped. During high volume times, like the winter holiday season, there may be some delay with the mail carrier. All items will be shipped via USPS and a tracking number will be sent to you.
International orders can take 2-4 weeks to arrive once shipped, depending on the destination and customs processing. Please note that CoCo Made With Love is not responsible for additional VAT and customs charges from your country. The buyer is responsible for those charges. Please note that the tracking information may not update once it has left the United States. But please be reassured your package is still on its way!
Please confirm your shipping address prior to concluding your order. Once the order is place, you cannot change the shipping address. If your order is returned to us, you will be responsible for additional shipping fees. If you have any questions, concerns or special requests regarding processing and shipping, please email me orders@cocowithlove.com.
Unfortunately, CoCo With Love is not responsible for any transit related damages, undelivered package or any other USPS misfortunes. But if such should occur, please email us and let us know. We will try our best to accommodate you.
STORE POLICIES
Request for custom orders
CoCo Made With Love is open to hearing your suggestions for custom orders! Please email me at orders@cocowithlove.com to discuss it and see if we can accommodate.
Because we will be working hard to source and create your custom order, we require payment for each item prior to its completion.
Refund, returns and exchanges
Each piece we send out is as our business name says: Made With Love. But if for some reason you are not satisfied with your purchase, you can return your item(s) up to 10 days after it’s delivery date. After 10 days, you can exchange the item(s) with a purchase of equal value. The buyer is responsible for shipping costs.
All returns must be in its original packaging and condition.To initiate the return or exchange, please email orders@cocowithlove.com.
If you believe there is a defect with your item (not consistent with transit damage) please email us right away with a picture of the item and the packaging.
Privacy Policy
Who we are
Our website address is: https://shop.cocowithlove.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We will not share any contact information collected with a third party or any other outside businesses.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.